Web App Features
- How to use All Inbox filters
- Sorting and Filtering Cases
- Opt In & Opt Out workflow for Outreach campaigns
- Manually lock out a customer
- Inbound Voice Memo
- Multi-Party Texting
Cases, Claims, and Policies
Insights
- Troubleshooting My Org Insights
- Message Intelligence
- Total Loss Assist Insights
- Coaching Bundle Introduction
- My Org Insights
- My Team Insights
Settings
- Emoji Configuration
- Settings Redesign
- Follow-up Message and Delay Feature
- Address Case Feature
- Secondary Assignee Out-of-Office Logic
- Auto-Resend Welcome Message(Settings)
Mobile App
- Chatting with Your Customer in the Hi Marley Mobile App
- How to Download/Update the Mobile App
- How to Login to the Mobile App
- Create a Case in the Hi Marley Mobile App
- Navigating the Mobile App Inbox
- Updating Mobile App Notification Preferences
Connect (Browser Extension)
- Hi Marley Connect: Your Guide to the Browser Extension
- Deployment Overview for IT Teams
- Deploying Hi Marley Connect Using SCCM (System Center Configuration Manager)
- Whitelist URL's for Phone Numbers to be Matched by Hi Marley Connect
- Deploying Hi Marley Connect Using JamF Pro (MacOS Only)
- Deploying Hi Marley Connect Using Google Admin Console