Learn how to use the Secondary Assignee Out-of-Office setting in Hi Marley to improve automated messaging accuracy. This feature ensures that out-of-office auto replies are only sent when both the primary and secondary assignees are unavailable, preventing unnecessary messages when coverage is still available. Admins can enable this setting by navigating to Settings → Organization → Out-of-Office Messages. This configuration helps teams using shared ownership or coverage models deliver a better customer experience and more accurate automated responses.
Secondary Assignee Out-of-Office Logic
