🚀 Getting Started

2 Minute Tips

• Emoji Configuration
• Settings Redesign
• Follow-up Message and Delay Feature
• Unaddressed Feature
• Secondary Assignee Out-of-Office Logic

Product Education Webinars

• The Proactive Auto Adjuster: Reducing Workload with Hi Marley
• How to Up Your Productivity Game with Hi Marley: Part 2 (Webinar Content)
• Property Claims Made Easy: Best Practices for Adjusters Using Hi Marley
• How to Up Your Productivity Game with Hi Marley: Part I (Webinar Content)

1️⃣ Setting up Hi Marley

• How to Activate Your Hi Marley Account
• Setting up Your Profile
• How to Create a Desktop Shortcut
• Computer System Recommendations

2️⃣ Navigating the Hi Marley Web App

• Inbox
• Cases Tab

3️⃣ Case Management

• Auto-Close Inactive Cases
• Case Creation
• Primary Operators
• Secondary Operators
• Closing a Case
• Case Visibility

See all 7 articles

4️⃣ Chatting on Cases

• Opt-in & Opt-Out Workflow for Texting
• Message Templates
• Scheduled Messages
• Notification Settings
• Outbound Media
• Inbound Media

See all 9 articles

Recommended Workflows

• Hi Marley Best Practices

Customizable Automated Messages

• Automated Message Change Request Forms