Automated Message Change Request Forms

Customize Your Automated Messages

For the 3 different case types in the system (Claims, Policies, General Purpose), you have the ability to customize the automated messages that Hi Marley sends to the customer.

Use the links below to access the change request form for the correct case type:

• Claims Automated Message Change Request Form
• Policies Automated Message Change Request Form
• General Purpose Case Automated. Message Change Request Form

Available Tokens

Within these automated messages, you can choose from our list of tokens.

$claimantFullName	Customer Full Name
$claimantLastName	Customer Last Name
$claimantFirstName	Customer First Name
$contactFullName	Adjuster/Operator Full Name
$contactFirstName	Adjuster/Operator First Name
$contactLastName	Adjuster/Operator Last Name
$contactEmail	Adjuster/Operator Email
$contactTitle	Adjuster/Operator Title
$prevContactFullName	Previously assigned Adjuster/Operator Full Name
$prevContactFirstName	Previously assigned Adjuster/Operator First Name
$prevContactLastName	Previously assigned Adjuster/Operator Last Name
$contactPhoneNumber	Adjuster/Operator Phone Number
$claimNumber	Claim Number in Hi Marley
$policyNumber	Policy Number in Hi Marley
$companyName	Company name (selected Brand if Branding is enabled)