How to Activate Your Hi Marley Account

Table of Contents

Introduction
Article Objectives
What is Marley Authorization?
What is Single Sign On (SSO)?
Which Method Should I Use?
Marley Authorization - How to Activate an Account
SSO - How to Activate an Account in Google Chrome
SSO - How to Activate an Account in Microsoft Edge

 

Introduction

Welcome to Hi Marley! Before you can start connecting with customers through the web application, you’ll need to activate and access your account. Don’t worry — it’s a quick and simple process, and this guide will walk you through every step.

 

Article Objectives

• What Marley Authorization and Single Sign-On (SSO) mean
• How to tell which sign-in method your organization uses
• Step-by-step instructions for activating your account through either method
• Browser-specific tips to ensure a smooth login experience

By the end, you’ll be ready to log in confidently, start communicating, and make the most of Hi Marley from day one.

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What is Marley Authorization?

Marley Authorization is the first of Hi Marley's two sign in methods.

If your organization has the Marley Authorization, all users will receive an activation welcome email from Hi Marley. After setting their password in the account activation process, users can proceed to chat.marley.ai to sign in.

 

What is Single Sign On (SSO)?

Marley Authorization is the second of Hi Marley's two sign in methods.

If your organization has the SSO Integration, all users will access Hi Marley's web app using the the same email address and password that they use to log into your insurance organization's applications. 

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Which Method Should I Use?

Depending on how your organization is set up, you’ll sign in one of two ways:

• Creating a password through a Welcome Email from Hi Marley
• Logging in through your company’s secure system using Single Sign-On (SSO). Both methods get you to the same place — your Hi Marley dashboard — where you can start sending messages and managing conversations with ease.

If you’re unsure which applies to you, please check with your supervisor, administrator, or Customer Success Manager. Single Sign-On is an integration between Hi Marley and your organization’s internal user management system.

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Username & Password

1. Open your email client (Outlook, Gmail, etc.)
2. Locate the Hi Marley Welcome Email sent from [e-mail]
3. Click Activate Hi Marley Account.
   • If you don't see an email from [e-mail] in your inbox, consider checking the spam or junk folders in your email client to be sure that the email has not been sorted incorrectly
   • If your activation email has expired, please contact [e-mail] and a member of our Support Team would be happy to assist you!

4. Complete the prompts to create a new password, repeat the new password, and select a security image.
5. When complete, click Create My Account.

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Single Sign-on (SSO) - Google Chrome

1. Open chat.marley.ai in Google Chrome
2. Click the dot & dash icon in the search bar
3. Toggle ON Pop-ups & redirects
4. Toggle ON Sound 
5. Click Reload to apply your permission changes

6. Type your company email address into the text field
7. Click [Login] - this will redirect you to a new website

8. Type your email address and password that you use to
   access your organization's applications.

   After completing prompts on your screen, you will be signed into Hi Marley!
    

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Single Sign-on (SSO) - Microsoft Edge

1. Open chat.marley.ai in Microsoft Edge
2. Click the padlock icon in the search bar
3. Click the Pop-ups & redirects drop-down menu
4. Select Allow
5. Click the chat.marley.ai tab to return to
   the Hi Marley login screen
6. Click Refresh

7. Type your company email address into the
8. Click [Login] - this will redirect you to a new website
9. Type your email address and password for your organization's applications.

After completing prompts on your screen, you will be signed into Hi Marley!