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2.76 Release Notes

Tres Moore
  • Updated

Released to UAT: July 8th, 2025, after business hours

Released to production: July 15th, 2025, after business hours

 

Release contents:

Feature Enhancements

Insights Dashboards: Tabbed Navigation for My Org & My Team

Available to: 
All users with access to the My Org and My Team Insights dashboards

What’s New: 
We’ve redesigned the My Org and My Team dashboards to use tabbed navigation, making it easier to access specific insights. Instead of one long, scrollable page, each major section now appears as its own tab across the top of the dashboard.

  • On My Org, you’ll see separate tabs for Case Initiation, Conversational Health, Feature Adoption, Case Resolution, and Pulse Survey.
  • On My Team, you’ll find tabs for New Case Health, Conversation Health, and Conversation Surveys.

This change improves both performance and usability by loading only the data you need, when you need it.

Benefits:

  • Faster Load Times: Load only the content you need
  • Improved Performance: Reduced memory usage and lag
  • Easier Navigation: Jump between sections like Case Initiation or Pulse Survey
  • Cleaner Layout & Mobile Friendly: Easier to read and use on any device

How It Works:
Tabs appear across the top of the dashboards. Each represents a dashboard section (e.g., Case Resolution, Feature Adoption). Only one section’s data is loaded at a time to improve performance. Permissions remain unchanged.

Total Loss Assist Insights: Mark as Complete Section

Available to:
Customers with access to Total Loss Assist 
Note: For those not using Mark as Complete, widgets will appear without data. To enable this feature: Contact your Hi Marley representative.

What’s New:
A new “Mark as Complete” section has been added to the Total Loss Assist Insights Dashboard, enabling deeper insights into the Mark as Complete workflow. This enhancement provides a powerful way for team leaders and supervisors to gain insights into the performance and impact of the automated mark as complete functionality.

Benefits:

  • Mark as Complete-Eligible Assignment Funnel: See the proportion of assignments with eligible blocking release issues, outbound Mark as Complete messages sent, and those automatically marked complete with a customer response
  • Weekly Mark as Complete Trend Visualization: Track Mark as Complete message volume over time to identify performance patterns
  • Mark as Complete Phrasing Visibility: Understand how customers are responding to outbound messages requesting a “C” reply
  • Cycle Time Metrics: Compare how quickly assignments reach cleared for pickup and vehicle check-in—with and without Mark as Complete

A screenshot of a computer screen AI-generated content may be incorrect.

How It Works:
Navigate to the Total Loss Assist Insights Dashboard. All widgets are pre-filtered by the viewer's group access. If your team does not currently leverage Total Loss Assist integration, or Mark as Complete, and wants to learn more, reach out to your CSM.

Conversational FNOL: Emergency Services Offering

Available to:
Property Conversational First Notice of Loss (FNOL) customers

What’s New:
Conversational FNOL now captures policyholder requests for Emergency Services, including Water Mitigation, Tarping, Board-up, and Tree Removal.

Benefits:
Enables earlier service dispatch to reduce property damage and improve the policyholder experience. Automated triggers are especially valuable during CAT events and periods of high call volume.

 Screenshot 2025-07-01 at 2.44.56 PM.png

How It Works:
Policyholders can opt in to emergency services during FNOL. This information is captured as part of Hi Marley’s Conversational FNOL data and included in both:

  • The Email Summary sent to carriers upon FNOL completion
  • The webhook payload for integration with claim systems

Streamlined Layout and Visual Enhancements

Available to:
All users with access to the Inbox

What’s New:​
We’ve made several minor visual updates across the Inbox to deliver a cleaner, faster, and more intuitive experience. These changes improve consistency, usability, and performance without altering core functionality.​

Updates include:​

  • Updates to the My Cases Quick Filter with clearer grouping and layout​
  • Updates to Font and layout for the Case Details panel, including more consistent formatting ​
  • Refreshed design for the Edit Mode for the Case Details Panel including new in-line validations of the phone number and notifications for changes made.​
  • A refreshed profile menu dropdown
  • Real-time number validation​
  • Visual updates across icons, filters, and dropdowns for a more modern and cohesive look​

Benefits:​

Faster Performance: More responsive Inbox experience​

Simplified Navigation: Easier to find and manage cases​

Cleaner Look and Feel: Enhanced readability and consistency across components

 

Screenshot 2025-07-01 at 1.40.24 PM.pngScreenshot 2025-07-01 at 1.44.03 PM.png

Screenshot 2025-07-01 at 2.51.53 PM.png

 

Inbox Loading Speed Enhancements

Available to:
All Hi Marley users

What’s New:
We’ve rolled out performance improvements across the Hi Marley platform. This update improves speed, responsiveness, and overall usability—especially for users handling large volumes of data.

Benefits:

  • Faster Load Times: Inbox and case pages now load more quickly
  • Smoother Navigation: Easier switching between tabs and cases
  • Improved Workflow: Fast performance allows adjusters to focus on resolving claims

How It Works:
These updates are automatically applied—no user or admin action is required.

 

Bug Fixes

  • Group Management Search & Navigation:
    Revamped group panel search to eliminate confusion and provide a flat, accurate search experience
    • No more duplicate group entries in the left panel
    • Flat search results (non-nested) with accurate matching
    • First match is automatically selected
    • URL now includes search terms for easier sharing
    • Clearing the search restores group hierarchy view
  • Modal Close Icons:
    Fixed an issue where the ❌ close icon didn’t work on some modals, including Survey and Lock Out

  • Create User Flow:
    Fixed a bug that prevented editing the Title field when creating a new user

     

 

Future Technical Changes That May Require Action

While not included in the 2.76 release, we want to give teams a heads-up on upcoming changes that may require IT action. You’ll receive further guidance from support@himarley.com.

  • SSO Update: We're updating our SSO login domains to enhance security and prevent potential issues related to third-party cookie restrictions. For carriers using SSO, this update will require adding a new ACS (Assertion Consumer Service) URL. Please refer to our Help Center Page for detailed instructions.
  • Additional IPs: To align with AWS best practices, we are adding additional static IPs to our UAT environment to support improved scalability and failover. If you currently whitelist IPs for Hi Marley communication, please note that additional IPs will need to be added once this change takes effect. Please access this link for the additional IPs.

 

Case Creation API Error updates

The reason for the update: performance & efficiency.

The updates:

{
    "errors": [
        {
            "status": 400,
            "category": "DataValidationError",
            "code": "BrandingMismatch",
            "detail": "Brand: \"Lovable3\" not valid for org: 798f6745-d733-477f-acc4-c1c18hndgtw2. Use a valid brand to create case for org",
            "retryable": false,
            "requestId": "0bf4b5a7-3bec-4876-9f78-053dfd00f70f",
            "method": "POST",
            "path": "/case/actions/open"
        }
    ]
}
{
    "errors": [
        {
            "status": 400,
            "category": "DataIntegrityError",
            "code": "ClaimExists",
            "detail": "Claim already exists for your requests customer mobile and reference combination.",
            "retryable": false,
            "requestId": "c441a746-d9db-4fdd-93c4-e18f59df1e33",
            "method": "POST",
            "path": "/case/actions/open"
        }
    ]
}

 

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