Released to UAT: June 11th, 2025
Released to Production: June 23rd, after business hours
Release contents:
- Inbound and Outbound Media Antivirus Scanning
- Partner Integration Quiet Hours
- Group Management: Sort and Search Improvements
- Update to Manage Users Search Experience When Adding an Operator
- Conversational FNOL - Email Summary
- Bug fixes
New Features
Inbound and Outbound Media Antivirus Scanning
Available to: All carriers across the Hi Marley platform
What’s New:
Hi Marley now scans all incoming and outgoing media files for viruses. If a file contains a virus, it is automatically blocked from being sent or received. An error message will appear in the inbox to notify users.
Benefits:
- Protects adjusters and policyholders from malicious files.
- Enhances cybersecurity by automatically preventing risky media transfers.
- Provides transparency through in-app alerts when a file is blocked.
- Requires no setup—scanning is enabled by default.
Partner Integration Quiet Hours
Available to: All carriers with a live network integration, including those using Total Loss Assist
What’s New:
Carriers can now configure Quiet Hours to delay automated partner messages triggered outside of business hours. Messages will be sent the next business day.
Benefits:
- Prevents late-night messages from reaching policyholders.
- Enables adjusters to update Partner systems after hours without concern.
- Increases message engagement by sending during business hours.
- Maintains professionalism and timeliness of communication.
How It Works:
- Navigate to Settings > Integration Settings.
- Click the gear icon to access Quiet Hours.
- Enable Quiet Hours and define timeframes and days.
- Quiet Hours will localize based on the insured’s time zone (if available).
- If not available, org-level default applies (suggested: Central Time for Carriers who service customers in multiple timezones).
- Default hours are 8 a.m.–8 p.m., but this is fully customizable.
- Messages are queued and sent once business hours resume.
Feature Enhancements
Group Management: Sort and Search Improvements
Available to: All users managing groups
What’s New:
Enhanced sorting and search tools in both the group members table and Add/Edit Group modal for easier user management.
Benefits:
- Quickly locate members by name, email, or activity.
- Filter using intuitive search fields.
- Enjoy a consistent UI across all group management views.
- Easily find active/inactive members using Last Active sorting.
How It Works:
- Sorting: Click column headers to sort by Name, Email, or Last Active.
- Search: Use the search bar to filter by name or email.
- Available in both the main view and the Add/Edit modal.
Updates to the Manage Users Search Experience when adding an operator
We’ve updated the Manage Users experience to make adding yourself as a Secondary Operator faster and more intuitive.
Available to: All platform users
What’s New:
Previously, your name would not appear at the top of the list when adding additional participants. This made it unnecessarily time-consuming to assign yourself as a Secondary Operator.
Now, the new search component prioritizes your name at the top of the list, so you can quickly add yourself to any case.
Benefits:
- Quickly assign yourself without searching.
How It Works
- When you open the Manage Users modal and search to add someone to a conversation, your own name will now appear first.
- You can still search for any teammate by name or email just like before, but the new smart ordering helps reduce clicks and save time.
Conversational FNOL - Email Summary
What’s New:
Hi Marley Admins can configure a secondary summary email to be triggered for completed Conversational FNOLs where all required data has been captured except for the policy number.
Benefits:
Carriers are promptly notified via email when a Conversational FNOL is completed but without a valid policy number so action can be taken to obtain a policy number for the claim.
How it Works
- From the Settings page, under Conversational FNOL, admins can add or modify recipient email addresses and select the relevant use case (e.g., “Completed,” or “Completed No Policy Number”).
- The email content remains consistent with the standard “Completed”
Bug Fixes
- Full Message History: Fixed a bug that prevented complete message threads from displaying.
- Mid-Session Logouts: Resolved an issue that intermittently logged users out of web and mobile apps.
- “Survey Workflow Initiated” Message: Removed incorrect UI message for locked-out users where no survey was sent.
- Survey Reopening Closed Cases: Surveys now only reopen cases if a response is outside of the survey flow.
- SSO Issue on Microsoft Edge (Mobile): Fixed a login issue related to Microsoft Edge policies on the mobile app.