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2.75 Release Notes

Tres Moore
  • Updated

Released to UAT: June 11th, 2025

Released to Production: June 23rd, after business hours

 

Release contents:

 

New Features

Inbound and Outbound Media Antivirus Scanning

Available to: All carriers across the Hi Marley platform

What’s New:
Hi Marley now scans all incoming and outgoing media files for viruses. If a file contains a virus, it is automatically blocked from being sent or received. An error message will appear in the inbox to notify users.

Benefits:

  • Protects adjusters and policyholders from malicious files.
  • Enhances cybersecurity by automatically preventing risky media transfers.
  • Provides transparency through in-app alerts when a file is blocked.
  • Requires no setup—scanning is enabled by default.

 

Partner Integration Quiet Hours

Available to: All carriers with a live network integration, including those using Total Loss Assist

What’s New:
Carriers can now configure Quiet Hours to delay automated partner messages triggered outside of business hours. Messages will be sent the next business day.

Benefits:

  • Prevents late-night messages from reaching policyholders.
  • Enables adjusters to update Partner systems after hours without concern.
  • Increases message engagement by sending during business hours.
  • Maintains professionalism and timeliness of communication.

How It Works:

  • Navigate to Settings > Integration Settings.
  • Click the gear icon to access Quiet Hours.
  • Enable Quiet Hours and define timeframes and days.
  • Quiet Hours will localize based on the insured’s time zone (if available).
  • If not available, org-level default applies (suggested: Central Time for Carriers who service customers in multiple timezones).
  • Default hours are 8 a.m.–8 p.m., but this is fully customizable.
  • Messages are queued and sent once business hours resume.

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Feature Enhancements

Group Management: Sort and Search Improvements

Available to: All users managing groups

What’s New:
Enhanced sorting and search tools in both the group members table and Add/Edit Group modal for easier user management.

Benefits:

  • Quickly locate members by name, email, or activity.
  • Filter using intuitive search fields.
  • Enjoy a consistent UI across all group management views.
  • Easily find active/inactive members using Last Active sorting.

How It Works:

  • Sorting: Click column headers to sort by Name, Email, or Last Active.
  • Search: Use the search bar to filter by name or email.
  • Available in both the main view and the Add/Edit modal.

 

 

 

Updates to the Manage Users Search Experience when adding an operator

We’ve updated the Manage Users experience to make adding yourself as a Secondary Operator faster and more intuitive.

Available to: All platform users

What’s New:

Previously, your name would not appear at the top of the list when adding additional participants. This made it unnecessarily time-consuming to assign yourself as a Secondary Operator.

Now, the new search component prioritizes your name at the top of the list, so you can quickly add yourself to any case.

Benefits:

  • Quickly assign yourself without searching.

How It Works

  • When you open the Manage Users modal and search to add someone to a conversation, your own name will now appear first.
  • You can still search for any teammate by name or email just like before, but the new smart ordering helps reduce clicks and save time.

 

Conversational FNOL - Email Summary

What’s New:

Hi Marley Admins can configure a secondary summary email to be triggered for completed Conversational FNOLs where all required data has been captured except for the policy number.

Benefits: 

Carriers are promptly notified via email when a Conversational FNOL is completed but without a valid policy number so action can be taken to obtain a policy number for the claim.

How it Works

  • From the Settings page, under Conversational FNOL, admins can add or modify recipient email addresses and select the relevant use case (e.g., “Completed,” or “Completed No Policy Number”).
  • The email content remains consistent with the standard “Completed”

 

Bug Fixes

  • Full Message History: Fixed a bug that prevented complete message threads from displaying.
  • Mid-Session Logouts: Resolved an issue that intermittently logged users out of web and mobile apps.
  • “Survey Workflow Initiated” Message: Removed incorrect UI message for locked-out users where no survey was sent.
  • Survey Reopening Closed Cases: Surveys now only reopen cases if a response is outside of the survey flow.
  • SSO Issue on Microsoft Edge (Mobile): Fixed a login issue related to Microsoft Edge policies on the mobile app.

 

 

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