Expected release to UAT: February 3rd, 2026
Expected release to Production: February 10th, 2026
Release contents:
- Automated System Messages Configurable in Settings
- Policy Case Automated Message Configurable in Settings
- Profile Redesigns Rollout
- Expanded Feature Configuration Page
- Expanded Title Express Events for Total Loss Assist
- Conversational FNOL Guidewire Accelerators: Property and Auto
- Update to User Profile Photos Avatars
Automated System Messages Configurable in Settings
Available to: All Admin Users
What’s New
Admins can now manage automated system messages for multi-party texting, invalid opt-in response, and locked out response directly in the web app settings. Any previous configurations made by our internal team will be migrated into the web app settings.
Benefits
Enable admins to self-manage automated messaging and improve clarity on configuration settings.
How It Works
Navigate to Settings → Organization → System Messages
Select the card for the automated message you want to change and update it directly in the web app.
Policy Automated Message Configurable in Settings
Available to: All Admin Users
What’s New
Admins can now manage automated system messages for the policy case type including welcome messages and assignment notification . Any previous configurations made by our internal team will be migrated into the web app settings.
Benefits
Enable admins to self-manage automated messaging for Policy case type and improve clarity on configuration settings.
How It Works
Navigate to Settings → Organization → Case Types → Policy
Select the card for the automated message you want to change and update it directly in the web app.
Profile Redesigns Rollout
Available to: All Hi Marley Users
What’s New
We’ve redesigned User Profiles and refreshed the Settings experience to create a more consistent, intuitive way to view and manage user information across the platform.
Updated User Profile design with a cleaner layout and clearer organization of key details
Profile patterns now align with the new Settings UI for a unified experience
Personal Settings redesign is fully responsive across web, Connect, and mobile
Improved support for shared cases and secondary assignees
Continued expansion of configurable options within Settings for greater admin control
Benefits
Faster access to important user information – Spend less time searching and more time taking action
More consistent experience across platforms – Familiar patterns reduce confusion when moving between Settings and Profiles
Expanded access on Connect and Mobile – Users can now view and manage their profile settings on Connect and mobile, where this functionality was previously unavailable
How It Works
Profile settings are now accessed from the same location as before, but under a new name: My Settings.
Selecting My Settings navigates users to a dedicated page within Settings where all cards related to that specific user are displayed.
Each card represents a set of profile-related options. Clicking into a card allows users to view and update the corresponding settings.
All users in Hi Marley will now see the Settings gear in the left navigation bar. Operators will have access only to their profile settings, while admins and supervisors may see additional configuration options based on their permissions.
Settings can also be accessed from the Settings gear.
This updated experience is now available on Connect and mobile \(net new\), along with the redesigned experience on web.
Expanded Feature Configuration Page
Available to: Customers with access to Coaching and/or Multi-Party Texting (Admin and System Admin roles)
What’s New
Admins can now view and manage Coaching and Multi-Party Texting directly from the same centralized Feature Configuration page—alongside existing feature toggles.
Newly supported features include:
- Coaching: Enables real-time, AI-enabled badges that surface conversations requiring attention or action. Admins can configure whether Needs Attention and/or Needs Action badges are enabled for their organization.
- Multi-Party Texting: Enables communication with multiple end users within a single case, such as spouses, contractors, or other relevant parties.
Benefits
- Centralized Management: Manage even more Hi Marley features from one place.
- Improved Visibility: Easily see whether Coaching and Multi-Party Texting are enabled for your organization.
How It Works
Navigate to Settings → Organization → Features.
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If your organization has access, Coaching and/or Multi-Party Texting will appear as configurable options.
Expanded Title Express Events for Total Loss Assist
Available to:
Customers with Total Loss Assist and Copart Title Express
What’s New
We’ve added additional Title Express events to Total Loss Assist to provide clearer visibility into title-related requests and approvals during the total loss process.
New Title Express events now surface when:
A Title Express request is created
Additional information is required from the seller
Documents are requested to continue processing
Lienholder approval (OK to Pay) is initiated
Owner approval (OK to Pay) is initiated
These events appear directly in the claim conversation as clear, actionable messages for adjusters.
Benefits
Improved visibility: Key title milestones and blockers are clearly communicated in real time
Actionable guidance: Adjusters know exactly when information, documents, or approvals are required
Faster cycle times: Reduced delays related to title processing and approvals
Accelerated payments: Helps move claims, payments, and vehicle sales forward more efficiently
How It Works
As Title Express progresses through the title workflow, important events are automatically published into the Hi Marley claim conversation. When additional information, documentation, or approvals are needed, adjusters see explicit messages in-thread, allowing them to take immediate action.
Conversational FNOL Guidewire Accelerators: Property and Auto
Available to:
Guidewire ClaimCenter Cloud and v10 customers who want to integrate Conversational FNOL so claims can be automatically created in Guidewire.
What's New:
The Conversational FNOL Guidewire Accelerator now includes support for Property claims and we have enhanced our Auto claims accelerator to support multiple vehicle incidents for Auto claims.
Benefits
- Acceleratres Guidewire claim system integrations by providing a reference document with standardized pre-built Conversational FNOL mapping
- Reduces custom development
- Speeds up time-to-value
How it works
The Conversational FNOL accelerator accepts a Conversational FNOL payload from Hi Marley and automatically creates the corresponding claim, policy, and case in Guidewire by mapping Hi Marley standard workflow data fields to Guidewire entities using packaged mappers and the out-of-the-box FNOL process; once complete, the created claim number is sent back to Hi Marley to update the conversation.
Update to User Profile Photos Avatars
Available to:
All Users
What’s New
We’ve standardized profile avatar presentation across the application from rounded squares to circles for a more consistent and cohesive visual experience.
Benefits
Cleaner, more cohesive visual experience
Easier to scan conversations and identify participants
How It Works
Hi Marley now displays user avatars in a single, circular style throughout the application. This is a visual-only update—no functional changes.