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2.77 Release Notes

Tres Moore
  • Updated

Released to UAT: August 5th, 2025

Released to Production: August 12th, 2025, after business hours
 

Release contents:

 

Feature Enhancements

 

Faster App Performance to Help You Work Smarter and Quicker

Available to:
All users in the app, including claims adjusters, managers, and team leads

What’s New

We’ve made a series of performance improvements across the app to help you get your work done faster:

  • Faster app and inbox loading

  • Improved search speed for claims, users, and groups

  • Faster load times when managing groups and users

  • Quicker access to message templates, both in chat and on the management page

Benefits

  • Faster inbox loading times so you can get to your work quicker

  • Save time navigating your inbox and open cases

  • Find what you need faster with improved search—even in large books of business

  • Speed up team management tasks with quicker group and user page load times

  • Access templates instantly so you can respond to policyholders without delay

These updates reduce friction and help you move through your day with fewer interruptions. You'll notice pages load faster and the app feels smoother and more responsive—without changing how you work.

How It Works

We optimized how the app loads and handles large data sets (like claims, users, and templates). These changes also include updates to how the interface is built, resulting in faster load times and smoother interactions. You'll see the biggest impact when switching between pages, searching across the app, or working with large groups and templates.

 

Streamlined Layout and Visual Enhancements

Available to:
All customers

What’s New

We’ve introduced a variety of visual and layout updates across the app to improve consistency, clarity, and ease of use—without altering core functionality.

Updates include:

  • Inbox: Refreshed search bar, sort dropdown, loading states, and case counts for a cleaner, more informative view

  • Chat Cards: Updated styling for status tags and layout to improve scanability and visual hierarchy

  • Notes: Redesigned note entry and display experience with improved wrapping, spacing, and support for mentions

  • Filter Panel + Assigned Filter: Aligned styling and simplified organization across Inbox, Cases, and Policies

  • Message Templates: Enhanced modal, tab structure, empty states, and form inputs for better usability

  • Forms: Consistent and clear styling for Rule and Template forms

  • Component Tweaks: Icon adjustments, button alignment, capitalization fixes, and polished hover states throughout the app

  • Bulk Reassignment: The Bulk Assign workflow now displays the name of the adjuster being reassigned the case

Benefits

  • Faster performance

  • Simplified navigation

  • Cleaner look and feel

Here is a before (left) and after (right) of the loading state of Inbox. 
Before (left) and after (right) of the design of pinned chats.
  • Before (left) and after (right) of the sorting selection dropdown within Inbox.
Before (left) and after (right) of the new message template modal. 

 

Conversational FNOL – Multi-Vehicle Auto Support

Available to:
Conversational FNOL customers for the Auto line of business

What’s New

You can now capture information about other drivers and vehicles involved in multi-vehicle auto incidents within the Conversational FNOL workflow.

Benefits

Enables future integration of third-party driver/vehicle data into claim systems and lays the foundation for further improvements to the policyholder experience.

How It Works

Additional questions have been added to the Auto FNOL workflow, prompting policyholders to provide information about other drivers and vehicles. They can respond using any format—photos, video, or text—across as many messages as needed.

Note - Multi-Vehicle Auto Support is not yet supported via API/webhook integration.

 

Conversational FNOL Resilience

Available to:
Conversational FNOL customers

What’s New

More graceful handling of AI-related issues during FNOL calls or text-based experiences.

Benefits

Improves the policyholder experience during service interruptions and provides clear next steps.

How It Works

If an issue with the AI powering Conversational FNOL occurs:

  • During a phone call: The policyholder is redirected to a carrier-defined phone number where a representative can take the FNOL

  • During a text experience: The policyholder receives a message directing them to call a carrier-defined number

 

New API: Retrieve All Cases by Reference ID

Available to:
All customers

What’s New

A new API endpoint allows customers to retrieve all Hi Marley cases associated with a specific referenceId.

Benefits

  • Enables easy retrieval of related cases using a shared identifier

  • Supports use cases where a policyholder may have multiple associated cases (e.g., auto and home)

  • Improves system integration and case data access for external systems

How It Works

  • For more information on this feature, you can view our API spec here.

  • Endpoint: POST /api/case/query

  • Include the referenceId in the request body

  • The response includes all matching cases, paginated at 10 cases per page

 

Bug Fixes

Outbound Message Unread Indicators

Resolved an issue where outbound messages from adjusters were incorrectly displaying unread indicators (red dots).

Message Template Header Styling

Corrected an issue where the message template titles were not appearing in bold.

 

Future Technical Changes That May Require Action

While not included in the 2.77 release, we want to give teams a heads-up on upcoming changes that may require IT action. You’ll receive further guidance from support@himarley.com.

  • SSO Update: We're updating our SSO login domains to enhance security and prevent potential issues related to third-party cookie restrictions. For carriers using SSO, this update will require adding a new ACS (Assertion Consumer Service) URL. Please refer to our Help Center Page for detailed instructions.
  • Additional IPs: To align with AWS best practices, we are adding additional static IPs to our UAT environment to support improved scalability and failover. If you currently whitelist IPs for Hi Marley communication, please note that additional IPs will need to be added once this change takes effect. Please access this link for the additional IPs.

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