Release Timeline:
Released to UAT: April 26th, 2024
Released to Production: May 7th, 2024
Release contents
- Hi Marley's Total Loss Assist - Copart Seller Portal Integration
- New Opt-In Indicator When Creating Cases, Claims, or Policies
- Bug Fixes
Feature Improvements
Hi Marley’s Total Loss Assist - Copart Seller Portal Integration
ℹ️ Please reach out to your Customer Success Manager for more details.
Copart Integration: New Copart Data in the Details Pane of a Case
Relevant Copart data will be housed in it's own tab within the Details pane. This will appear when there is a Copart assignment event which indicates there's a matching Hi Marley case.
Owner name and phone number, vehicle info, and vehicle location will show within this section.
Copart Integration: Mark Release Issue as Complete
Total Loss Assist users will now be able to mark a Copart release issue as complete in Hi Marley, which will automatically share that update with Copart. This feature also introduces a new user interface for watching a total loss claim's progress through each stage.
Users can mark release issues as complete within the Actions dropdown on their case. Here's where to find that option:
Doing so will prompt a pop up that will allow the user to fill in any additional details:
There will also be a new interface to track the progress of a Total Loss Assist case and any associated release issues to within the Details pane.
There will also be a new Case Progress Tracker within the Details pane:
New Opt-In Indicator When Creating Cases, Claims, or Policies
A new tooltip will appear to inform users if a user has already opted-in or not before the case is created.
If a customer has not previously opted-in, the user will see a tooltip informing them that they'll need to receive an opt in to continue the conversation with that customer.
Here's what that tooltip will look like:
Here is what a user will see if the customer has already opted-in.
Bug fixes
Inbox Refreshing When Pinning/Unpinning chats
An issue was fixed that was causing performance issues when a user had 30 pinned chats using the new Chat Inbox.
Assigned Chats Not Loading
This was related to the issue above, when a user previously had a high number of pinned cases it would cause an issue loading those assigned chats in some cases.