Hi Marley is a Guidewire Global Premiere partner and supports certified accelerators for ClaimCenter v9, v10 (on-prem and cloud), and Guidewire Cloud (Flaine or later).
Table of Contents
- ClaimCenter Accelerator Video
- Release Notes
- Additional Documentation
ClaimCenter Accelerator Video
View ClaimCenter Integration Data Sheet to learn more
Release Notes Each version of the ClaimCenter accelerator builds on top of the previous version.
Important Note: We recommend using the latest version of the accelerator to receive the latest APIs and improved functionality.
ClaimCenter Version Accelerator Version Date Released Functionality Zendesk Documentation Code Package
Guidewire Cloud
1.0
December 20, 2023
See the Marketplace page to the right for more information and to download the Reference Implementation guide.
ClaimCenter Guidewire Cloud OOTB Guide Hi Marley Accelerator Guidewire Cloud ClaimCenter - Marketplace Page
10.12
On Prem
Cloud
2.9
April 24, 2024
New Features
Integrate Brand & Line Of Business: Assign Hi Marley case to specific brand and LOB based on the ClaimCenter underwriter and LOB.
Download PDF Transcripts on Case Closure.
Ingest New Case on Case Duplication Error: Will store Hi Marley case if a duplicate case is attempted in ClaimCenter.
Feature Enhancements
UI Improvements on Hi Marley Case Details.
Improved Chat-UI to store messages.
See ClaimCenter Contact details: name, number, role(s).
Marley Number Stored in the Case Details page.
FNOL Wizard Case Creation:
Case Creation Error will generate an activity with the error message in the description.
Feature Flag: Enroll in Hi Marley Texting checkbox can be enabled/disabled via feature flag.
Improve Hi Marley Note Processing: Process escape characters to record a more readable claim note.
Improve GET Scheduled Messages Polling: Only retrieve scheduled messages when interacting with the related functionality.
Improve Search for Primary Operators: Search all ClaimCenter users to assign as primary operator.
Hi Marley Accelerator v2.9.0 for ClaimCenter 10.12 Reference Documentation
ClaimCenter 10.12 Accelerator OOTB Guide Contact your Hi Marley CSM
2.2
January 22, 2024
Bug Fixes
500 timeout error on Scheduled Messages causing performance issues in v10
Get Scheduled Messages fires if I have Scheduled Messages disabled in HM Operator
Duplicate contacts in Parties Involved
Hi Marley contacts not listed in Parties Involved
Multiple Images Appear as File #0 When Sent Simultaneously
2.0
May 17th, 2023
Improvements
Parties Involved Contacts Tab includes Hi Marley
Group Synchronize from ClaimCenter to Hi Marley
Schedule Message Functionality
Configure Custom Automated Messages for Case Closure, Reopen, and Claim Payment.
UI Updates to reduce button clicks
Bug Fixes
FNOL Case Creation Validation
Additional check box indicating if Claim Owner is enrolled in Hi Marley
AutoCreateOperator permission works as documented
Unsupported Translation Language check
Better handling of &, <, > characters when sending in SMS
Customer Opt Status is dynamic
1.1.1
March 17, 2023
Improvements
Group Mgmt API reduces polling when group does not have group sync checkbox enabled
Handling Path for new languages that are in webapp but not in ClaimCenter properties
Handle Unassigned cases by marking Case Details to indicate that Owner does not have a Hi Marley Account
Bug Fixes
Fixed FNOL Wizard not triggering case creation due to ClaimCenter reference identifier mismatch
Autocreate Operator using permission and feature flag
1.1
Jan 17, 2023
Synchronize Groups from ClaimCenter to Hi Marley.
Manage Secondary Operators in Hi Marley from Case Details in ClaimCenter.
Hi Marley Needs Attention Alert
Needs Attention Flag from Hi Marley stored with message in case details.
Generate user and/or supervisor activity when message is flagged.
Case Synchronization: Update Hi Marley case details in ClaimCenter with the Refresh button. This updates the following data from Hi Marley:
Secondary Operators
Current Opt Status
Case Privacy Setting
Translation Settings (SMS Translation checkbox + Preferred Language Selected)
Associated Feature Flags for Needs Attention (Coaching), Secondary Operators, and Group Sync
New Feature flags for activities (SMS Notification & SMS Updates to notes)
Flexible schema - Handle additional properties from Hi Marley APIs/Webhooks as we develop new functionality.
1.0 (Certified)
May 17, 2022
ClaimCenter v10 Certified Reference Implementation Documentation (Word Doc) Hi Marley Accelerator ClaimCenter 10 Marketplace Page
3.0
July 17, 2023
Improvements
Secondary Operator Management
Scheduled Messages
Improved Translation Handling
Improved Send SMS UI
Group Management Synchronization
Bug Fixes
FNOL Claim Creation Validation
Operator Enrolled in HiMarley
Autocreateoperator permission
Refresh button
Refresh case based on message received
Unsupported language
Content Type pdf error
Open Case – information label (user has no permission)
Customer OptStatus Hardcoded
Close/Reopen Case - checking if Case exist
Uncaught exception in Hi Marley Cases > Open Case
Claim Reopen - Creating activities
Claim Changed - Description
ClaimCenter 9 Accelerator OOTB Guide
Contact your Hi Marley CSM
9
On Prem
2.0
May 18, 2023
Improvements
Parties Involved Contacts Tab includes Hi Marley Bug Fixes
Guidewire v9 Accelerator Adding "aAaA" to SMS Messages in Notes Section
Hi Marley Cases link opens only case disregarding Privacy Status
Schedule Message button throwing an exception when Time is null
Wrap Long SMS Text Messages to Improve Display in v9 Accelerator
1.0 (Certified)
May 17, 2022
ClaimCenter v9 Certified Reference Implementation Documentation (Word Doc) Hi Marley Accelerator ClaimCenter 9 Marketplace Page
Additional Documentation
