You can take Hi Marley almost anywhere!
Whether you are working in the field or away from your desk, the Hi Marley Mobile App allows you to keep your conversations going wherever, whenever.
Without needing to share your personal cell phone number, any mobile app user can view the entire texting conversation and continuously upload all new content to the industry-compliant transcript.
Below is a table displaying Hi Marley features and the applications in which they are supported.
| Feature | Description | Mobile App | Web App |
| Supports all Case Types (general purpose, claims, policies) | The mobile app supports the same case creation workflow as the web app. However, given the size constraints of mobile devices, the creation form has been divided into two steps for a better mobile experience. | ✔️ | ✔️ |
| View Full Conversation Thread and Images | When assigned a new case or added as an additional participant, mobile app users will see the entire text thread for that case, as well as any images the customer has shared. | ✔️ | ✔️ |
| Assign and Reassign Cases | Users can be assigned/reassigned to cases through the web or mobile application. | ✔️ | ✔️ |
| Add Secondary Operators to Cases | Multiple mobile app users can be added to a single case. | ✔️ | ✔️ |
| Branding | When creating a case, you can select a Brand with which the case will be associated. | ✔️ | ✔️ |
| Custom Inbox | Filter to one or many of your team members by using the custom inbox, just like users would in the web application. | ✔️ | ✔️ |
| Inbox Filters | You cannot filter cases in your My Inbox or Custom tabs the same way you can in the Web App. There is also no flag for a case being “not activated” and there is no toggle to hide those cases from visibility. | ✔️ | ✔️ |
| Push Notifications on New messages | When a participant on a case responds, the user of the mobile app will receive a push notification to their device. When clicked upon, the push notification will open up the Mobile App, but not the specific chat which the notification described. | ✔️ | ✔️ |
| Push Notifications for Secondary Operators | When a user is a secondary operator on a case and a participant on the case responds, the secondary operator will also receive a push notification. When clicked upon, the push notification will open up the Mobile App, but not the specific chat which the notification described. | ✔️ | ❌ |
| Send Survey | Mobile users can send a survey via the chat thread. Please note: Only one survey can be sent per case so participants on the chat need to coordinate the sending of surveys. | ✔️ | ✔️ |
| Close Cases | Mobile users can close the case via the chat thread. This action will close the case in both the web app and mobile so it is recommended that only the primary operator/adjuster take this action upon the end of the conversation. | ✔️ | ✔️ |
| Pin Chats | The pinned chats feature works differently on mobile. With this feature, users can pin chats and toggle between all assigned and pinned conversations. | ✔️ | ✔️ |
| Single Sign-On | The pinned chats feature works differently on mobile. With this feature, users can pin chats and toggle between all assigned and pinned conversations. | ✔️ | ✔️ |
| API/Integrations | All existing integrations work on the mobile app. | ✔️ | ✔️ |
| Emojis | Emojis are supported in the mobile app and can be sent through the native keyboard on the user's device. | ✔️ | ✔️ |
| Removing Secondary Operator from Case | In the Hi Marley mobile and web app, an operator can add a secondary operator to any case/chat conversation. Secondary operators can also be removed by using either application. | ✔️ | ✔️ |
| Office Line | When operators view their profile in the mobile app, it will contain their Office Line phone number. The office line phone number can contain an extension and is only present in the web application. | ✔️ | ✔️ |
| Outbound media | In the mobile app, you can use Outbound media to send only photos to the customer at this time. The web app still supports the sharing of any file type | ✔️ | ✔️ |
| Auto Replies | Auto Replies are now available in the mobile app as well as the web app. | ❌ | ✔️ |
| Active Inbox | There is no flag for a case being “not activated” and there is no toggle to hide those cases from visibility. | ❌ | ✔️ |
| Change Password in Profile | Currently, users can only change their passwords from the web app. | ❌ | ✔️ |
| Groups Selection in Custom Filter | The custom filter in the mobile version allows for group filtering of the open chats. | ✔️ | ✔️ |
| Resend Welcome Message | Resending the welcome message is an action in the Inbox of the mobile or web app. | ✔️ | ✔️ |
| Edit End User Info | Users may use the web app or mobile app to update or edit their customer’s contact information. | ✔️ | ✔️ |
| Message Templates | Operators can access the list of message templates in both web and mobile apps | ✔️ | ✔️ |
| Marley Translate | Real-time translation is available in both web and mobile apps | ✔️ | ✔️ |
| Company Name in Profile | In Profile, in web App the company name will be available. In the mobile app, the Profile will not currently hold the company name. | ❌ | ✔️ |
| Analytics and User Management | There are no plans currently to provide a mobile solution to both the analytics dashboard and the user management page. Both key features are best to be viewed via the web application. | ❌ | ✔️ |
| Transcripts | Transcripts exist for mobile app conversations but are unavailable via the mobile app. You can only access transcripts through the web app. | ❌ | ✔️ |
| Edit Case Info | Users may use the web app or moible app to edit case information. | ✔️ | ✔️ |
| Cases Tab | The Mobile app shows all chats for a user and their organization, but does not have a dedicated tab for cases. | ❌ | ✔️ |
| Case Visibility | Private cases will not show at all for Users in the mobile app. | ✔️ | ✔️ |