Table of Contents
Where is Case Audit Log located?
What does the Audit Log track?
What Event Types are Tracked in the Case Audit Log?
What is the Audit Log?
The Audit Log is a compliance capability that logs events that have happened over the course of a case. It offers clarity to the actions taken in a claim and who had visibility to what. This is specifically important surrounding sensitive claims and material, such as workers comp cases.
Where is the Audit Log located?
The Audit Log is located on the Inbox Tab in the Actions Menu by clicking Audit Log.
What does the Audit Log track?
The Audit Log captures four different categories of data from within a case
- Reference ID - Allows viewers to refer back to a specific case
- Event Type - Specifies the event type that occurred
- Initiated By - This column displays who is responsible for the event
- Event Time - Shows the time the event occurred
Below is the current list of the tracked event types and their names:
- Create New
- Case Viewed
- Primary Operator Updated (Assign or Reassign)
- Secondary Operator Updated
- Un-assign
- Opt-In
- Opt-Out
- Set Branding
- Set Language
- Survey Score Received
- Survey Feedback Received
- Close
- Reopen
- Operator Message
- Customer Message
- AI Message
- Event Message
- Set Privacy
- Tagged User in Note
- View Case
- Multi-Party User Invited
- Multi Party EndUser OptOut
- Multi-Party EndUser Joined
- Multi-Party EndUser OptIn
- Message Needs Attention
- Message Sent
- Needs Attention Badge Removed
- New Survey Sent
- New Not Created
- Redact SSN
- Redact Bnk Acct
- Redact Driv License
- Redact CC Num
- Redacted Message Viewed
- Redacted SSN Viewed
- Redacted Bank Acct Number Viewed
- Redacted Drivers License Viewed
- Redacted CC Num viewed
- Mark Chat Unread
- Message Needs Action Displayed
- Message Needs Action Replied
- Message Needs Action Dismissed Message
- Message Needs Action Dismissed For Case
- Needs Attention