Hi Marley platform will allow various metadata that available at the case level / user profile level to be used as tokens within message templates. Here are the list of available tokens that can be used in templates.
| Token Name | Token Details |
| $claimantFullName | Customer full name |
| $claimantLastName | Customer last name |
| $claimantFirstName | Customer first name |
| $claimantPhoneNumber |
Customer phone number |
|
$contactFullName |
Primary Operator Full Name |
|
$contactFirstName |
Primary Operator First Name |
| $contactLastName | Primary Operator Last Name |
| $contactEmail | Primary Operator email |
| $contactTitle | Primary Operator Title |
| $prevContactFullName | Previous Primary Operator Full Name |
| $prevContactFirstName | Previous Primary Operator First Name |
| $prevContactLastName | Previous Primary Operator Last Name |
| $contactPhoneNumber |
Primary Operator phone number
This token will use, Office Line if it is set up in the profile, else it will use information in the Phone field in the Profile. |
| $claimNumber | Claim Number |
| $policyNumber | Policy Number |
| $companyName | Brand Name (if applicable) or the Organization Name (if no brand has been selected) |
| $senderFirstName | First Name of the Operator sending the message |
| $senderLastName | Last Name of the Operator sending the message |
| $senderFullName | Full Name of the Operator sending the message |
| $senderEmail | Email address of the Operator sending the message |
| $senderTitle | Title of the Operator sending the message |
| $senderPhoneNumber | Phone Number of the Operator sending the message |