Automated Messages - Claims

Messages that can be edited are highlighted

Welcome message sent initially upon case creation

Hi $claimantFirstName, thanks for reporting your claim #$claimNumber. I'm Marley, your virtual assistant. To text with your claim representative, please review and agree to the terms/privacy policy (himarley.com/tp) by responding 'Yes’.

Welcome messages sent once the user has opted-in (by texting YES)

Great - let's get started. At any time, text 'STOP' to opt out of receiving texts.

Your claim representative is $contactFullName. You can text them here, email them at $contactEmail or call $contactPhoneNumber. $contactFirstName will be reaching out shortly to assist further. In the meantime, please text back any photos related to your claim.

Inactivity message (sent after 2 hours of inactivity)

Thank you. [Claim rep name] has received your message and will respond during business hours.

Reassignment message (sent when primary point of contact changes)

Hi $claimantFirstName, your claim has been reassigned to $contactFullName . You can text them here, email them at $contactEmail or call $contactPhoneNumber.