Active Hours Settings

Active Hours let your organization define the business hours that Hi Marley uses when determining whether certain automated actions should run immediately or wait until your team is available. Active Hours are managed centrally in Organization Settings and are intended for System Admins who configure organization-wide business hour behavior.

When Active Hours are updated in Organization Settings, the same schedule applies consistently across all Hi Marley features that observe business hours.

Who can configure Active Hours?

Active Hours can be configured by System Admins for your organization.

Setting	Access
Active Hours	System Admins
Location	Settings > Administration > Organization
Applies to	All Hi Marley features that observe business hours

 

Before you begin

• You must have System Admin permissions in Hi Marley.
• Confirm the business hours your organization wants Hi Marley to use across features.

• If your organization previously used Active Hours for Auto-Resend Welcome Messages, your existing schedule has already been migrated to Organization Settings.

Configure Active Hours

1. Log in to the Hi Marley web app.
2. From the left-hand navigation, select Settings.
3. Go to Administration.
4. Select Organization.
5. Find the Active Hours section.
6. Review the current schedule.
7. Update the days and hours your organization is active.
8. Save your changes.

After your changes are saved, Hi Marley uses the updated Active Hours schedule for all features that observe business hours.

How Active Hours work

Active Hours define when your organization is considered available for business-hour-based workflows. Features that observe business hours use the centralized schedule in Organization Settings instead of separate schedules configured in individual feature areas.

This helps reduce the risk of mismatched schedules and gives System Admins one place to manage business hours for the organization.

What changed for Auto-Resend Welcome Messages?

Previously, Active Hours could be configured within Auto-Resend Welcome Message settings. Active Hours are now managed only from Organization Settings.

If your organization already had Active Hours configured for Auto-Resend Welcome Messages, Hi Marley automatically migrated that schedule to the centralized Active Hours setting. No setup is required, and your existing schedule was preserved.

Before	Now
Active Hours could be managed inside Auto-Resend Welcome Message settings.	Active Hours are managed from Organization Settings.
Schedules could be maintained separately across feature areas.	One centralized schedule applies across features that observe business hours.
Admins may have needed to update multiple places to keep schedules aligned.	System Admins update Active Hours in one place.

 

Important notes

• Active Hours can only be updated from Organization Settings.
• The Active Hours field is no longer available in Auto-Resend Welcome Message settings.
• Existing Auto-Resend Welcome Message Active Hours schedules were automatically migrated.
• Changes made in Organization Settings apply consistently across all features that observe business hours.

 

Frequently asked questions

Do I need to reconfigure Active Hours after the migration?

No. If your organization previously configured Active Hours for Auto-Resend Welcome Messages, Hi Marley automatically migrated those settings to Organization Settings. Your schedule was preserved.

Where do I update Active Hours now?

System Admins can update Active Hours from Settings > Administration > Organization.

Can I still update Active Hours from Auto-Resend Welcome Message settings?

No. Active Hours are now managed centrally in Organization Settings. The Active Hours field is no longer available in Auto-Resend Welcome Message settings.

What features use Active Hours?

Active Hours apply to Hi Marley features that observe business hours. When you update Active Hours in Organization Settings, those changes apply consistently across those features.

Who should I contact if I do not see Active Hours in Organization Settings?

If you are a System Admin and do not see Active Hours in Organization Settings, contact your Hi Marley administrator or Hi Marley Support for assistance.