Overview
If one of your contacts reports they never received your Hi Marley text—but the message doesn’t show as Failed to Send in Hi Marley—Apple’s iOS 26 may have automatically filtered it into Unknown Senders or Spam.
This guide helps you walk your contacts through finding and un-filtering your message so the conversation can continue normally.
When to Use This Article
Use these steps when:
You’ve confirmed that the message shows as Delivered and not Failed to Send in Hi Marley.
Your contacts reports they can’t see it on their iPhone.
Step 1 – Have the Contacts Check Filtered Inboxes
Coach your contact to:
Open the Messages app.
Tap the Filter icon (top-right corner — looks like a funnel).
Select Unknown Senders, and also Spam if visible.
Look for your organization’s text thread.
Tap Mark as Known or reply to move the thread to the main inbox.
💡 Tip: Messages in Spam are automatically deleted after ≈ 90 days.
Step 2 – Have Them Save Your Texting Number
Once your contacts finds the conversation:
Tap the phone number at the top.
Choose Add to Contacts → Create New Contact (or Add to Existing).
Suggest naming it “[Carrier Name] Texting.”
Ask them to send a quick reply — this helps ensure future messages stay in the main inbox.
Step 3 – Explain Why It Happens
Let your contact know:
Apple's newer iOS versions include stricter message filtering.
Because Hi Marley messages come from secure Twilio numbers that may be new to their phone, Apple may filter them until the number is saved or they’ve replied.
Their information and messages remain secure — this is purely a visibility issue.
If They Still Can’t Find It
If your contact still can’t locate the message:
Confirm they checked both Unknown Senders and Spam folders.
If the message is still missing, have them contact support@himarley.com for additional help.
If several contacts report the same issue, notify your internal support contact.
Summary for You
| Symptom | Contact doesn’t see your text |
|---|---|
| Root Cause | iOS 26 filters unknown numbers into Unknown Senders or Spam |
| Resolution | Walk contact through filters, mark as known, and save contact |
| Outcome | Messages from your number appear in the main inbox going forward |