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Sapiens P&C Coresuite Integration

Steven Colón
  • Updated

Hi Marley has committed to a strategic partnership with Sapiens to streamline communication and collaboration throughout the claims process.

 

Required Version: Sapiens P&C 11.2 ClaimsPro (December 2023) 

 

If you interested in implementing any integrations with the Sapiens platform please contact your Hi Marley Customer Success Manager or email us at

 

Table of Contents

Feature Breakdown

  1. Case Creation
  2. Store Customer Opt-Status
  3. Assign/Reassign Primary Operators based on Claim Owner
  4. Live Updates of Hi Marley Messages into daily Claim Notes
  5. Close/Reopen Hi Marley Cases based on Claim Status
  6. Send Automated Messages via Sapiens P&C Business Rules
  7. One Inc ClaimsPay v3 Integration 

 

Overview

Feature Breakdown

Case Creation

Initiate communication via Hi Marley for three distinct purposes.

  1. Claim - Core communication between adjuster and claim participants
  2. Claims Support - Communication related to support processes that occur relative to a loss/claim (e.g legal cases, investigations, compliance).
  3. Customer/Vendor Management - Communication that assists with general management of people/vendors in cases that aren't linked to a single claim.

 

Store Customer Opt-Status

The Claim Participant record will have the latest opt-status for texting with Hi Marley.

 

Assign/Reassign Primary Operators based on Claim Owner

Automated reassignment actions to synchronize Sapiens Claim Owner to the associated Hi Marley cases.

 

Live Updates of Hi Marley Messages into daily Claim Notes

Real-time sync of Hi Marley messages that are stored in Claim Notes. Claim Notes are segmented by day.

 

Close/Reopen Hi Marley Cases based on Claim Status

Automated updates of Hi Marley cases status (closed/open) when claim is closed or reopened.

 

Store PDF Transcripts (on Claim Closure) and Media Files

The files are stored with the Claim file in Sapiens P&C.

 

Send Automated Messages via Sapiens P&C Business Rules

Configure the business rules within Sapiens P&C to trigger automated messages in Hi Marley.

 

One Inc ClaimsPay v3 Integration

Sapiens has partnered with both Hi Marley and One,Inc to include the ClaimsPay v3 integration within the Hi Marley integration package. 

Learn more about our One Inc Integration here

 

 

 

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