Release Timeline:
Expected release to Production - Sep 22, 2022
Release to UAT - Sep 07, 2022 (Deployment complete)
Release Contents
- User Management - Bulk Update Users
- Character Limit updates
- Disable Create Case button
- Email UI updates
- UI / UX Changes / Improvements
- Integration Changes
- Mobile Override codes consolidation
Import Users - Bulk Update users
With Release 2.48 we are adding the ability for people with Admin Role on the Hi Marley web app to update existing users.
Admins can go to Manage option within the left navigation pane and select Import CSV button to see the following view. Click the Update Existing Users Radio button to update users.
Admins can click on the sample CSV template link to get a format of the file required. Admins can also select Export on the User Management Tab to get a list of all current users and their details. The same file can be used for making updates and uploading back into Hi Marley.
Note: This feature is not available for customers who have JIT enabled.
Character Limit Updates
We are making updates to the character limit on the chats page to restrict the user from typing more than 1400 characters to allow the remaining 200 characters to be used for Message Prefix / Branding.
Disable Case Creation Button
Some of our integrated customers do not create cases via the web app. We use pop-ups to indicate this to operators in order to prevent them from creating cases via the web app. With this release, we are introducing a feature to disable / hide the create case button.
Reach out to your CSM's if you want the Create Case button to be disabled.
Email UI Updates
The look and feel of the email notifications that are sent for customer Opt-in and New messages have been enhanced with the current release.
UI/UX Improvements
Sort Cases by Date Created
Tired of scrolling to the oldest cases in your organization? Click “Date Created” to sort cases from oldest to newest!
Updates to Chat Action Menu
The Chat actions menu is now self titled for a more intuitive operator experience.
Updated Create Group UI
We have streamlined the interface to make creating new groups within your organization a more lovable experience
Chat Pinning
With the current release, you can see the pin icon by hovering anywhere on the chat list.
Integration Changes:
With every release, we keep improving our Integrations offering. We have a few new things in this release as well.
Send Message API
We are introducing a new API for sending messages directly instead of using the Send Templates API. More information on this Send Message API can be found here.
API Throttling
The Hi Marley Public API will include a throttle limit to ensure the concurrent load of API requests per API Key doesn't adversely affect our system. Hitting the throttle limit will result in an error with the category "ThrottleError" and code "THROTTLED". This limit was set based on current customer implementation in production to prevent the need for implementation changes.
Throttling Settings:
- 20 requests per second average
- 15 concurrent requests (burst)
Webhook Security
We are making improvements to the Hi Marley Webhook security. Till now, we only supported basic auth for webhooks. With this release, we are expanding this to include OAuth 2.0 security as well. More information can be found here.
Mobile Override code consolidation
In release 2.48, we are revamping / consolidating our Mobile override codes. This may impact a small number of user's existing mobile over ride numbers. We will provide new override codes for the impacted users.