Expected release date to UAT: July 5th, 2022
Expected release to production: July 12th, 2022

Features and Enhancements

Coaching Bundle:

We have updated our Message Intelligence to trigger the Needs Attention flag for messages that contain a litigation risk.

Please contact your CSM's to get more information on how you can get this feature.

We have a dedicated section within Help Center where you can get more information on the features included within the Coaching Bundle.

Option to Delete Avatar / Profile Picture

At present Users do not have an option of deleting their profile picture within Hi Marley, they could only change their picture.

With the release 2.46, we are introducing an option for the Users for deleting their profile picture in addition to changing their profile picture. Deleting an existing Profile picture will reset their Avatar to the default initials.

Group Management API

The Hi Marley API will include endpoints to create, update, retrieve, and delete groups via API requests.

Watch the API overview and demo (~8 mins) below to see more.

Remove special characters from dates within SFTP file names

Filename format elements that generate dates will no longer include special characters. This will enable fewer errors with FTP tools during file processing to download transcripts/media in your document management system. Modified elements include caseData.dateOfLoss and currentDateTime.

Focused Operator

Focused Operator is a new user role that will be available within Hi Marley. This role limits the operator’s access in terms of the cases that they can view. Focused Operators will be able to view only the cases that are assigned to them and cannot navigate to any other tabs on the Hi Marley app.

Please reach out to your CSM's to know more about this or if you want to enable this feature for your organization.

User Management Page UX improvements

Message Prefixes

We are introducing the ability to add phone number or claim number to the message prefix. Messages being sent out of Hi Marley can now include either the Operator Phone number or Claim Number to be included in the prefix.

Please reach out to your CSM's to know more or if you want to try this out!

Notes Mentions (Beta)

Users can now tag their colleagues in notes created within Hi Marley.

For more information please refer to the following Help Center article on Notes Mentions.

Please contact your CSM's to understand on how you can get this feature.