Estimated release date to API-UAT (testing environment): January 21st, 2022
Released date to all users: February 2nd, 2022
Features and Enhancements
Filter updates - more flexible filtering in Cases view and persistent filters
The Cases view now allows you to filter by any operator or group in the same way that you can with the Chats view. Just like in the Chats view you can also search for an operator or group by typing in the search bar that appears when you click "Assigned". As for the "Status" Filter we have added the option to filter to "All" Cases.
Selected filters will now persist across sessions (after logging out and then back in) in the Chats and Cases view.
*This only relates to the Cases and Chats pages (not the filters in Marley Insights)
Photo navigation
You can now more easily transition between several photos in a conversation with quicker photo navigation. Click a photo in a conversation with several photos attached to see the left and right scroll buttons.
Inbound language changes
For customers using Chatbot, we've made adjustments to the language of our inbound flows in order to improve our already high opt-in rates.
Inbound 'Take over' button improvements
The Take over button that shows while using Chatbot now shows 'Loading...' while completing it's action, and the action itself has also sped up.
Message Template Sort Order
Your Message Templates will now be sorted Alphabetically. Any new Message Template that is created will also be sorted Alphabetically.
The Analytics tab is now the Insights tab
Although the information there will remain the same, we've updated our naming for the tab that contains Marley Insights.
Message templates events added to Insights
While there aren't any updates to existing widgets, we've added around the creation, updating, and selection of message templates which will allow us to add reporting around those in the future.
Public API Updates:
- Autotranslate Integration – Create and Update Hi Marley cases with the new languagePreference field to use the customers preferred language.
- Secondary Operator Management – Add and modify secondary operators on cases using the PUT/api/case/{caseId} endpoint with the secondaryOperators array with operator emails.
- marleyNumber field included with case data – The assigned Hi Marley number for each case is available to parse via API in any payload that includes case data
Bug Fixes
Operators will no longer receive Chrome notifications for outbound messages
Browser notifications will only be triggered when an operator has is logged into Hi Marley and receives an inbound message on any cases they are either the primary or secondary operators on.
Chats with new messages now jump to the top of Chats inbox
An issue was resolved in which sporadically cases older than five months would receive inbound messages and the blue dot indicator would show on that chat but it would not jump to the top of the inbox.
Permissions fix
Users with the "Analyst" role will no longer be able to be assigned cases.