Estimated release date: September 8, 2021
Feature Updates:
Scheduled Messages
This feature allows operators to schedule a message to be sent at a later time. Operators can also deleted messages after they've been scheduled if needed. For any additional questions on this feature, refer to this article in our help center.
Chatbot can now automatically close a case
The ability to automatically close a case has been added to the chatbot inbound flow. For example, a user could not send an inbound keyword, then have the chatbot respond with an FNOL form, then close the case automatically in Marley, and the end user would then be able to reopen the case in Marley at any time if they send another message on that thread.
Case visibility restriction improvements
Users who have access to the URL of a private case will be brought to an error message which tells them "You don't have access to view this chat".
Bug Fixes:
Search fixes and improvements
Several improvements have been added to searching within the Chats view: unrelated cases should no longer populate in search results when an inbound text comes in, some cases not showing when searched for, search results in the chats view should now yield higher quality results, and searching for text within a chat will also yield better search results.
Time stamp now updates without a manual refresh
When an operator is viewing their list of "My Inbox", the time stamp associated with each conversation will now update as time goes on. Previously, if an inbound text was received on a case, that conversation's time stamp would show "Just now" until the operator left the page and came back or manually refreshed the page.
Open Case API no longer will create cases for landlines
A 400 error should be thrown if Marley detects that a phone number is a landline. An error was fixed in which phone numbers that included a plus symbol (for example: +000 000 0000) would not return the correct error and allow a case to be created for landlines.
User Management action dropdown fix
When searching in User Management, admins will no longer need to scroll down to view the actions drop down which would previously be cut off in some cases.
Header and case details displaying different cases
In very rare cases, operators who clicked back and forth several times between two cases in the Chats view could enter a state in which they'd see one case number across the top of their window and a different case's details in the "Details" tab to the right of the chat. This should no longer be possible.