Estimated release date: July 19th, 2021

Feature Updates:

Marley Outreach is now GA with new features

Marley Outreach is the name of the capability used to send bulk messages, formerly known as Mass Notifications. Outreach is now GA and the following new features are available in this release:

Icon: The "Notify" icon has been updated to "Outreach".
Scheduling: Customers can set the scheduled date/time of bulk messages sent via Outreach. There is a new "Scheduled Date" field to track scheduled Outreach messages.
Throttling: Customers can control the rate of bulk messages by setting a limit to the amount of messages sent out at a time.
Table view updates: The scheduled date/time and status has been added to the table view.
Insights Dashboard: A Dashboard tab has been added to Outreach, allowing for reporting and analysis of Outreach messages.

Contact your CSM or support for more info on Marley Outreach if you are not already using it.

Marley Insights is now GA with new features

Marley Insights is the name of the analytics and dashboard capability, formerly known as Analytics. Insights is now GA and the following new features are available in this release:

Case Type: "Case", "Claim", and "Policy" are easily accessible for "Case Type" filters and shown by default.
New Filters: "Case Creation Source" now includes a dropdown menu for quicker filtering. Additionally, a filter for "Keyword" has been added for those customers leveraging inbound chatbot flows on their short codes.
Filter Redesign: The layout of the filters has updated to show horizontally to allow for easier navigation and filtering of data.
Visuals: Aesthetic improvements were applied to both the Insights dashboard and the dashboard in the Outreach tab specific to Outreach analytics.
Icon: Note that the "Analytics" icon will be updated to "Insights" in a future release.

Contact your CSM or support for more info on Marley Insights if you are not already using it.

Bug Fixes:

Operators receiving email notifications while active

An issue in which operators were receiving notifications of messages from end users while they were still logged in has been fixed. Note: operators will still receive email notifications when an end user opts into a conversation by responding "Yes" to the welcome message, that is expected behavior. This issue was in regards to messages received after that. For any additional notification-related information, please refer to our article on notifications in the Help Center.