Estimated release date: June 21st, 2021

Feature Updates:

Notes Integration

Synchronize Hi Marley case notes with any system. Integration includes;

(1) New public API endpoint (/api/{caseId}/notes) that returns all notes associated with a case

(2)Two new webhook events to post notes to HTTP address when a note is created or updated.

New Webhook to post case data to HTTP Address when a case is reopened
View Documentation to register new webhooks (Event ID 18)

An issue that prevented cases in which an operator was a secondary operator from showing up in that operator's My Inbox has been fixed.

An improvement was made that should prevent valid inbound images sent by end users to not render correctly in Hi Marley.

We detected and fixed an issue that blocked closed, unassigned cases from reopening when an insured sent an inbound message.

We corrected an issue where the filter used in the Chats view would persist after logging out of one organization and into another.

The Notes section of a case will be scrollable when there are multiple notes added.

An issue that caused the welcome message to trigger multiple times on a case has been rectified.

Inbound video improvement

Improvements were made around inbound videos that were sporadically not being retrieved from our SMS vendor.