Estimated release date: June 21st, 2021
Feature Updates:
Notes Integration
Synchronize Hi Marley case notes with any system. Integration includes;
(1) New public API endpoint (/api/{caseId}/notes) that returns all notes associated with a case
(2)Two new webhook events to post notes to HTTP address when a note is created or updated.
View Documentation to register new webhooks (Event ID 16 and 17)
Reopen Case Webhook
New Webhook to post case data to HTTP Address when a case is reopened
View Documentation to register new webhooks (Event ID 18)
Bug Fixes:
Secondary operator cases in My Inbox
An issue that prevented cases in which an operator was a secondary operator from showing up in that operator's My Inbox has been fixed.
Inbound images sporadically being dropped
An improvement was made that should prevent valid inbound images sent by end users to not render correctly in Hi Marley.
Closed, unassigned cases not being reopened by inbound messages
We detected and fixed an issue that blocked closed, unassigned cases from reopening when an insured sent an inbound message.
Custom filter persisting after switching between organizations
We corrected an issue where the filter used in the Chats view would persist after logging out of one organization and into another.
Scrolling after several notes have been added
The Notes section of a case will be scrollable when there are multiple notes added.
Welcome flow triggered multiple times for one case
An issue that caused the welcome message to trigger multiple times on a case has been rectified.
Inbound video improvement
Improvements were made around inbound videos that were sporadically not being retrieved from our SMS vendor.