In this article, we have documented questions and errors that have been encountered within previous carrier implementations.
The information in this article is provided to the best of our knowledge based on previous resolutions but custom environments and configurations may require a different solution and additional support from Guidewire.
FAQs
Errors
Property Type 'string' cannot be Blank
Root Cause: This error has occurred when the v10 on-prem accelerator has been deployed to GW Cloud (Dobson or later) due to the GW Cloud integration layer not accepting OpenAPI options as expected in the schema. This impacts any inbound webhook calls from Hi Marley that have optional elements that are shown as a blank string.
Resolution:
- Add the following property to the elements impacted with the schema.json file.
- "x-gw-allowBlankString": true
- We Recommend adding this to the following two fields since they may show up as a blank string during the Webhook Request - PrimaryContact.mobile and Customer.email
If this resolution does not work, please submit a ticket with Guidewire support so that they can determine what may be the best resolution regarding their integration layer.