Messaging Issues

Messages Are Not Being Received

Outbound messages are not being seen by the customer

If messages appear to have been sent but the customer is not receiving them, ask the customer to check the spam or junk message folders on their device. Some devices and carriers may automatically filter messages.

Inbound messages from the customer are not being received

If the customer indicates that they have replied but the response is not appearing in Marley, please provide Support with the customer's phone number.

Support can review carrier and messaging logs to determine whether there are any delivery or carrier-related issues impacting inbound messages.

Important to know

Support requires the customer's phone number to investigate inbound messaging issues.

Error 30003 – Unreachable Destination Handset

What does this mean?

Our carrier attempted to deliver the message, but the recipient's mobile device could not be reached.

Common causes

• Device is turned off

• No cellular service

• Number is inactive

• Temporary carrier issue

How to troubleshoot

1. Verify the phone number is correct.

2. Confirm the recipient's device is active and has service.

3. Retry later if the issue appears temporary.

Important to know

This usually indicates an issue with the recipient's device or carrier rather than the Marley platform.

Error 30007 – Message Filtered

What does this mean?

The recipient's carrier blocked or filtered the message.

Common causes

• Spam filtering

• Lack of recipient consent

• Suspicious links or content

• High-volume messaging patterns

Important to know

This error is generated by the carrier and Support cannot manually force delivery.